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Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure you have included the full name, address details, including accurate postcode and telephone number of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems occur. Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and corporate offices. In such cases, the signature of the person authorized to receive the order shall be responsible for proof of delivery and fulfillment of the order.
Our delivery charges include advance inspection at our warehouse and delivery by our professional delivery teams who will set your furniture in place and remove all packaging materials. Charges are based on postal code and we deliver Island wide. You will be called in advance and notified of the estimated time of delivery, with a convenient 2 hour time window.
If it becomes necessary to reschedule your delivery, please inform the delivery department 48 hours in advance. Please ensure that we are informed of any product that you want removed (a charge applies) so that we can plan ahead.
Please have your home ready for the delivery. Remove any obstructions from the delivery path and the room or area where your purchase will be placed. For safety reasons, we are unable to remove shoes when entering your home.
We cannot install electronic products or mount product on the walls (for example, mirrors).
Our Delivery Scheduling Team is here to assist you at 441-238-3331 x 4 to confirm your order or set-up a delivery date.
Note: We do not deliver on Sunday.
For regular line-up merchandise a full refund will be given within 7 days of the order date, prior to delivery. Undelivered orders cancelled after 30 days will be assessed a handling charge of 10% of the gross order total (minimum $50.00). Cancellations on orders after 6 months will be assessed a handling charge of 40%. No returns or refunds on accessories after 5 days. If authorized, items returned after shipping will incur a 10% restocking charge. No returns on soft textiles such as pillows, couches, beds etc.
SPECIAL ORDER POLICIES & CANCELLATIONS
All special orders and items that are not part of our regular line up (i.e. change of color or catalogue items) are non-cancellable once the order is placed and in production. All special order items require a NON-REFUNDABLE 50% deposit. There will be no returns of special order items once delivered. If required, special order items will be repaired and not replaced, unless otherwise directed by the manufacturer. Any special orders cancelled prior to delivery will result in forfeiture of the 50% deposit.